Terms & Conditions
Home / Terms & Conditions
Terms & Conditions
TERMS & CONDITIONS
Effective Date: 1 July 2025
Company Name: Ihram Travel Ltd
Registered Office: 13 Station Rd, London SE25 5AH, United Kingdom
Website: www.ihramtravel.co.uk
Email: info@ihramtravel.co.uk
Phone: +44 (203) 944 6444
These Terms and Conditions govern your use of the services provided by Ihram Travel Ltd (“we”, “us”, “our”). By booking a service with us, you agree to be bound by these Terms. Please read them carefully before making any bookings or using our website.
1. Scope of Services
Ihram Travel provides religious travel services, including but not limited to:
- Hajj & Umrah travel arrangements
- Flights and visa assistance
- Hotel accommodations and transportation
- Ziyarat and guided tours in Saudi Arabia
All services are subject to availability and may vary depending on the booking.
2. Booking & Payment Terms
- All bookings are subject to availability and confirmation
- Bookings are confirmed only after full payment or required deposit is received
- Fare quotes are subject to availability and may change until tickets are issued
- Airline fares and taxes may change without prior notice
- Failure to make payment within the specified time may result in cancellation without notice
- Customers must inform us after making payment to ensure proper processing
3. Linked Travel Arrangement (LTA)
IMPORTANT – PLEASE READ CAREFULLY
ALL BOOKINGS MADE THROUGH IHRAM TRAVEL ARE SOLD AS A
LINKED TRAVEL ARRANGEMENT (LTA) – NOT A PACKAGE HOLIDAY
Under the Package Travel and Linked Travel Arrangements Regulations 2018, this means:
- You are purchasing separate travel services (e.g. flights, hotels, transport)
- Each service is provided by independent third-party suppliers
- Each supplier is solely responsible for their own service
Customer Acknowledgement:
“This is not a package holiday. You are purchasing separate travel services. Each provider is responsible for their own service.”
4. Separate Contracts, Invoices & Payments
To comply with Linked Travel Arrangement requirements:
- Each service will be:
- Quoted separately
- Invoiced separately
- Paid for separately
- Ihram Travel does not combine services into a single contract
- Payments must not be made as a single bundled transaction
Failure to follow this structure may affect your legal rights.
5. No Package Holiday Liability
Ihram Travel does not act as a package organiser unless explicitly stated in writing.
As a Linked Travel Arrangement:
- We are not responsible for the performance of individual services
- We do not guarantee refunds where a supplier refuses
- Each supplier’s own terms and conditions apply
6. Airline Tickets
- Most airlines issue electronic tickets (e-tickets)
- Tickets are subject to airline rules and restrictions
- Many tickets are non-changeable and non-refundable
- Customers must check ticket details immediately and report errors
7. Changes & Amendments
Any request for changes is subject to:
- Airline or supplier policies
- Seat availability
- Fare differences
- Administration charges
Changes are not guaranteed after booking confirmation.
8. Cancellations & Refunds
- All cancellations and refunds are subject to supplier policies
- Administration charges may apply
- Deposits may be non-refundable
Important:
- We do not guarantee any refund
- Some services may be fully non-refundable
- Refunds are processed only after funds are received from suppliers
- Refund timelines may take 3–6 months or longer depending on suppliers
9. Umrah Services
For Umrah-related bookings:
- Visa processing may take up to 2 weeks
- We are not responsible for visa delays or refusals
- Visa fees may change without notice
- Bookings may be non-changeable and non-refundable
- Hotels may be replaced with similar alternatives if required
Children under 6 years may share a room without extra accommodation cost, but meals or services may be charged directly by the hotel.
10. Travel Documents
Customers are responsible for:
- Valid passport (minimum 6 months validity)
- Visa requirements
- Travel insurance (if required)
- Health or vaccination requirements
We are not liable for denied boarding or entry due to incorrect or missing documents.
11. Check-in Requirements
- International flights: check-in at least 3 hours before departure
- Domestic flights: check-in at least 2 hours before departure
- Reconfirm flight schedules at least 72 hours before departure
12. Accommodation
While we aim to provide the booked hotel:
- Hotels may be replaced with similar alternatives if necessary
- We are not responsible for:
- Cleanliness
- Maintenance
- Service quality
All issues must be raised directly with hotel management.
13. Supplier Responsibility
Each supplier is responsible for:
- Service delivery
- Cancellations
- Delays
- Refund decisions
Ihram Travel is not liable for:
- Flight cancellations or schedule changes
- Hotel issues
- Transport disruptions
- War, conflict, or external events
14. Supplier Changes
We are not responsible for changes made by suppliers, including:
- Flight rescheduling
- Hotel substitutions
- Transport modifications
15. Government Regulations & Taxes
Customers must comply with all applicable laws and regulations.
We are not responsible for:
- New taxes
- Government-imposed fees
- Regulatory changes after booking
16. Payment Methods
- Payments may be made via bank transfer, debit card, or credit card
- Card payments may incur processing fees
- We may request verification for security purposes
17. Limitation of Liability
Ihram Travel acts as an intermediary between customers and suppliers.
We are not liable for:
- Delays or cancellations
- Loss of baggage
- Supplier failures
- Immigration refusals
Liability rests with the respective service providers.
18. Website Use
By using our website, you agree not to:
- Use it for unlawful purposes
- Interfere with security
- Copy content without permission
19. Governing Law
These Terms are governed by the laws of the United Kingdom.
Any disputes shall be subject to the jurisdiction of UK courts.
20. Contact Information
Ihram Travel Ltd
Email: info@ihramtravel.co.uk
Phone: +44 (203) 944 6444
Website: www.ihramtravel.co.uk
Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”
“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
