Privacy Policy

Effective Date: 1 July 2025
Ihram Travel Ltd
Company Address: [Insert physical office address]
Email: info@ihramtravel.co.uk
Phone: +44 (203) 944 6444
Company Number: [Insert UK registration number, if registered]

Ihram Travel (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.ihramtravel.co.uk], communicate with us, or use our services.

1. Data Controller

Ihram Travel is the data controller for your personal information. We determine the purposes and means by which your data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

2. What Information We Collect

We may collect and process the following categories of personal data:

• Identity Data: Full name, date of birth, gender, passport number, nationality.

• Contact Data: Email address, phone number, postal address.

• Travel Data: Travel preferences, flight and accommodation details, visa information.

• Payment Data: Billing address, payment method (processed securely via third-party processors).

• Technical Data: IP address, browser type, operating system, device identifiers, and cookies.

• Usage Data: Information about how you use our website and services.

3. How We Collect Data

We collect data through:

• Direct interactions (forms, bookings, inquiries)

• Website cookies and tracking tools

• Third-party travel platforms or affiliates (with consent)

• Email and phone communication

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Consent: Where you have given clear permission (e.g., email marketing)

• Contract: To fulfil a contract with you (e.g., booking services)

• Legal Obligation: To comply with legal or regulatory requirements

• Legitimate Interest: To operate and improve our services, provided your rights are not overridden

5. How We Use Your Information

We use your data to:

• Manage bookings for Hajj, Umrah, and travel-related services

• Process payments and issue invoices

• Communicate regarding trip updates and support

• Improve our services and website

• Send marketing communications (only with your consent)

• Comply with legal and regulatory obligations

6. Sharing Your Data

We only share your personal data when necessary and under secure conditions:

• With partner airlines, hotels, visa authorities, and local tour operators (for fulfilling your travel package)

• With service providers (IT, payment gateways, CRM, marketing platforms)

• With regulatory or legal authorities (when required by law)

• We do not sell or rent your personal data to third parties

7. Data Retention

We retain personal data only as long as necessary for:

• The purpose it was collected

• Legal, accounting, or reporting obligations (e.g., tax or audit compliance)

• Maximum retention: 7 years (unless legally required longer)

8. International Transfers

Some of our partners (e.g., hotel or transport providers in Saudi Arabia) are outside the UK. When transferring your data internationally:

• We ensure protection through appropriate safeguards (Standard Contractual Clauses, etc.)

• You may request information on these safeguards at info@ihramtravel.co.uk

9. Your Data Protection Rights

You have the right to:

• Access your personal data

• Correct any incorrect or incomplete data

• Erase your data (“right to be forgotten”)

• Restrict or object to certain types of processing

• Data portability

• Withdraw consent (where processing is based on consent)

• Lodge a complaint with the UK’s Information Commissioner’s Office (ICO)
  Visit: https://ico.org.uk/

To exercise these rights, contact: info@ihramtravel.co.uk

10. Cookies

Our website uses cookies to:

• Improve user experience

• Track performance (e.g., Google Analytics)

• Personalize marketing (if consented)

You can control or disable cookies through your browser settings. For more, see our Cookie Policy.

11. Email & Marketing Communications

You will only receive marketing emails if you have opted in. You can unsubscribe at any time via the unsubscribe link or email us at unsubscribe@ihramtravel.co.uk.

12. Data Security

We implement appropriate technical and organisational measures to secure your personal data, including:

• SSL encryption

• Two-factor authentication for staff

• Regular security audits

• Limited access to personal data

However, no online transmission is 100% secure. While we strive to protect your data, you use our website and services at your own risk.

13. Copyright Notice

All content on this website including logos, text, images, and digital materials are the intellectual property of Ihram Travel and protected by UK copyright laws and international treaties.

Any unauthorised reproduction, redistribution, or misuse is strictly prohibited and may result in legal action.

14. Third-Party Links

Our website may contain links to third-party websites (e.g., airlines, visa portals). We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.

15. Children’s Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children.

16. Changes to this Policy

We reserve the right to update this policy at any time. Updates will be posted on this page with a revised “Effective Date”. You are encouraged to review this policy periodically.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Ihram Travel
Email: info@ihramtravel.co.uk
Phone: +44 (203) 944 6444
Website: [www.ihramtravel.co.uk]